Managed services provider
Regional MSP
A managed services provider wanted to add hosted PBX to its offering without hiring a dedicated telephony engineer.
FusionPBXFreeSWITCH
40+
Tenants onboarded
Under 2 weeks
Setup to first tenant
Minutes
Provisioning time / tenant
The challenge
The MSP had the customer relationships and the data-center footprint, but no in-house VoIP expertise. Every prospect asking for phones was a deal they had to turn away or subcontract at thin margins.
Our approach
- 01Deployed a hardened FusionPBX + FreeSWITCH stack on their existing infrastructure with TLS and automated backups.
- 02Built a multi-tenant domain structure so each customer is fully isolated with its own admin.
- 03Created device-provisioning templates for the two IP phone models they resell, so onboarding a tenant is a repeatable checklist.
- 04Ran a training session so their existing support team can handle day-to-day changes.
The outcome
The MSP now sells hosted PBX as a first-class product on infrastructure it owns, onboarding new tenants in minutes rather than escalating to an outside vendor.
Details are anonymized and figures are representative of the type of outcome these engagements target.
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